What personal data do we collect from the people who visit our website?

 

Flats Friends S.L., hereinafter Flats Friends, collects, processes and stores personal information through its owned website www.flatsfriends.com. Each time a reservation is made, or a registration on our website, the system will request to enter name, address, email, telephone number and other information so that you can make the reservation.

 

When do we collect the data?

 

We collect data when making a reservation, by sending us a request, by subscribing to the newsletter and, in general, by entering any type of information on our website.

 

Who is the legal data controller?

 

Commercial name: Flats Friends

Company name: Flats Friends S.L.

Tax ID: B-98892771

Address: Torno del Hospital, 7; 46001 Valencia (Spain)

Contact email: info@flatsfriends.com

 

How do we use the collected data?

 

We use the information we collect when making a reservation, when a request is sent, when you subscribe to the newsletter, or enter data on our website in the following ways:

      - To improve our website with the goal that is more efficient for you.

      - To make operations faster.

 

We collect your email address to:

      - Send information and answer requests.

      - Make reservations and send information and modifications related to them.

 

How do we protect visitor data?

 

Flats Friends cannot guarantee complete security in communications over the Internet, but we do guarantee to take adequate measures to protect your data. Your personal data is stored in a secure network, accessible only by a very limited number of people, who have special access and who are obliged to keep this information confidential.

 

All transactions made with credit cards are made through a secure platform and are neither registered nor processed on our servers.

 

To guarantee and speed up the check-in process, the image of an identity document is required, which will be treated in accordance with the current GDPR regulations. The images of the identity documents will be eliminated on the day of departure from the accommodation.

 

Transfer of data to third parties

 

We do not sell, exchange or transfer personal data in any way to third parties. For third parties we do not include our webhost partner and other companies that collaborate with us in the operations with the website or in the management of our company, as long as they agree to keep this information confidential.

 

We reserve the right to deliver your data when it is deemed necessary to comply with the law or protect the property and security rights of others.

 

Rights

 

The legislation recognizes you some rights as a user who has transferred their personal data:

 

• Access to personal data.
• Rectification or deletion.
• Opposition of its treatment.
• Data portability.
• Limitation of its treatment.

The exercise of these rights is personal, so you can only request them for the data of which you are the owner. In the event that you want to exercise any of these rights, you can do so by sending an email to info@flatsfriends.com or by letter to Flats Friends, Torno del Hospital, 7; 46001 Valencia (Spain) indicating the rights to be exercised and proof of identity.

 

In the event that you do not accept the management of your data according to this privacy policy, it will not be collected, which may mean that the service provided by Flats Friends cannot be carried out.