To get to Aparthotel Flats Friends Tropicana from the airport you can take the bus, line 9 SANT ANTONI - SANT JOSEP - AEROPORT from mid-May to the end of September (€ 4.00). No service in autumn / winter.

You can book directly through our website, call us during office hours at +34963219955 or write to info@flatsfriends.com.

The rent of one of our apartments in Ibiza includes water, electricity, air conditioning, heating, wi-fi internet connection, sheets and towels, kitchen equipment and final cleaning. VAT (10%) is also included in the price. If you book on our website, the tourist tax of the island is also included in the price, but you should check it if you have booked through another portal.

The amount of the reservation is charged to the bank card provided (credit or debit) in the 7 days prior to the arrival date (low season) or in the 30 days prior to the arrival date (high season). We also accept payment by bank transfer. No deposit is required to guarantee the reservation.

No, unfortunately the apartments in Ibiza do not accept pets.

Yes, with the following conditions:

  • From the date of the reservation up to 30 days before the check-in: free cancellation.
  • 30 days before the check-in: payment of the total amount of the stay.
  • In case of no show (No show): payment of the total amount of the stay.

The price of the reservation will not be returned if the client leaves the apartment before the end of their stay.

Yes, we block an amount in the card as a guarantee upon arrival, which is unblocked in the week following departure if the apartment is left in the same conditions as when checking-in (nothing broken, no food or garbage, tidied-up kitchen... ). We ask you to respect the building and the apartment (furniture and equipment). The company reserves the right not to return part or all of the deposit if this point is not met.

The apartment is guaranteed from 16:00 and the check-out is until 12:00 (noon). If you need to enter before or leave later, contact us and we will do our best to organize it (subject to availability and needs of the cleaning team). Late check-in does not involve an extra cost.

The keys are collected at the reception of the building, open 24 hours.

No, the final cleaning is included in the price. We do ask that the apartment be left in the same conditions as when checking-in, with the kitchen tidied up and without garbage or food. If the cleaning department considers that the apartment is left dirty, the company reserves the right to charge an extra cleaning fee (€ 30).

You must contact our staff, who will try to solve it as soon as possible. If it is necessary to call a locksmith, we can provide you with a telephone number, but you will have to pay for it. If a copy of the key is to be made, the price of each copy is € 30.

No, parties are completely prohibited. If the company is contacted by the police or neighbors for noise in an apartment at night, you must leave the apartment immediately, without the right to refund the amount of the reservation or the deposit.

The number of people staying can not exceed the maximum capacity of the apartment.

Cleaning is done every 3 days.