General conditions


BOOKING


How can I make a booking?


You can book directly through our website, call us during office hours at +34963219955 or write to info@flatsfriends.com. If you have doubts about which of our more than 40 apartments best suits your needs, contact us!


What is included in the price?


The rent includes water, electricity, air conditioning, heating, wi-fi internet connection, sheets and towels, kitchen equipment and final cleaning. VAT (10%) is also included in the price.


When should I make the payment?


The amount of the reservation is charged on the bank card provided (credit or debit) in the 7 days prior to the arrival date. We also accept payment by bank transfer or cash at our reception. No deposit is required to guarantee the reservation.


Can I stay with my pet?


Yes, all pets are welcome! There is only a supplement of € 25 / stay (not per day).


Can I cancel my reservation?


Yes, with the following conditions:


- From the date of the reservation up to 7 days before the check-in: free cancellation.


- 7 days before the check-in: payment of the total amount of the stay.


- In case of no show (No show): payment of the total amount of the stay.


The amount of the reservation will not be returned if the client leaves the apartment before the end of their stay.


Is there a deposit?


Yes, we block an amount in the card as a guarantee before arrival, which is unblocked in the week following departure if the apartment is left in the same conditions as when check-in (nothing broken, no food or garbage, tidied-up kitchen... ). We ask you to respect the building and the apartment (furniture and equipment). The company reserves the right not to return part or all of the deposit if this point is not met.


 


CHECK-IN/CHECK-OUT


At what time can I enter the apartment? Until what time can I stay?


The apartment is guaranteed from 16:00 and the check-out is until 12:00 (noon). If you need to enter before or leave later, contact us and we will do our best to organize it (subject to availability and needs of the cleaning team). Late check-in does not involve an extra cost.


Where can I collect the keys?


The keys are collected in the same building as the apartment, either at the reception desk or in a small safe at the entrance. The instructions for collecting the keys in the safe are sent 24 hours before arrival by email.


Do I have to clean the apartment before check-out?


No, the final cleaning is included in the price. We do ask that the apartment be left in the same conditions as when checking-in, with the kitchen tidied up and without garbage or food. If the cleaning department considers that the apartment is left dirty, the company reserves the right to charge an extra cleaning fee (€ 30).


Is there a reception?


Yes, our office is in the Soho Suites building, in Torno del Hospital street, 7 in Valencia. The reception is open every day from 12:00 to 14:00 and from 16:00 to 19:00. Check the special schedule of holidays such as January 1st and 6th, March 19th or December 25th and 31st.


 


STAY


What happens if I lose my keys or leave them inside?


You must contact our staff, who will try to solve it as soon as possible. If it is necessary to call a locksmith, we can provide you with a telephone number, but you will have to pay for it. If a copy of the key is to be made, the price of each copy is € 30.


Can I have parties?


No, parties are completely prohibited. If the company is contacted by the police or neighbors for noise in an apartment at night, you must leave the apartment immediately, without the right to refund the amount of the reservation or the deposit.


How many people can stay in an apartment?


The number of people staying can not exceed the maximum capacity of the apartment.


Is the apartment cleaned every day?


We do not offer daily cleaning, but it is possible to hire an extra cleaning during the stay, for € 20.


What happens if my apartment is robbed?


The company cannot be held responsible for the theft of objects deposited inside the apartments. Clients are asked not to leave valuable items or money inside the apartments.